汽车租赁政策
SPECIAL NOTICE:
Early bird promotional bookings are strictly non-cancellable and non-refundable.
政策内容
1. 订金
A refundable security deposit is required upon vehicle collection. The deposit amount varies depending on the vehicle category and renter eligibility.For Malaysian renters (with valid IC), the deposit typically ranges from RM 600 – RM 2000.
For foreign renters, the deposit typically ranges from RM 1000 – RM 3000.The deposit can be paid via Touch ‘n Go, PayNow, bank transfer, or card payment. Cash deposits are not accepted.
Deposit refund timeline
Kindly note that the refund process typically takes 45–60 days, provided there are no summons, damages, or additional charges on the vehicle.
| 车款 | Malaysian (with IC) | Foreign Renters |
|---|---|---|
| 奢华/高端 | RM 1500 – 2000 | RM 2000 – 3000 |
| 皮卡/多用途车 | RM 1000 – 1500 | RM 1500 – 2000 |
| 多用途汽车/厢式货车 | RM 1000 – 1500 | RM 1500 – 2000 |
| SUV/跨界车 | RM 1000 – 1500 | RM 1500 – 2000 |
| 中型/轿车 | RM 600 – 1000 | RM 1000 – 1500 |
| 小巧/紧凑型 | RM 600 – 1000 | RM 1000 – 1500 |
2. 燃料
The fuel level of the car must be returned at the same level as when it was collected. If the fuel level is lower upon return, a charge of RM 20 – RM 35 per missing bar will apply.
3. 驾驶执照
在马来西亚租车
持有有效的马来西亚或新加坡驾驶执照即可。
东盟国家 Drivers from ASEAN countries may use their national driving license.
ASEAN member countries include: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam.
If the license is issued in English or Malay, no additional documents are required. If the license is issued in another language, a certified English or Malay translation must be provided.
非东盟国家 An International Driving Permit (IDP) is required. Without an IDP, the rental cannot be processed.
中国： 国际驾照或经认证的中国驾照英文翻译件均可接受。
Please ensure the correct documents are prepared prior to vehicle collection.
东盟国家 Drivers from ASEAN countries may use their national driving license.
ASEAN member countries include: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam.
If the license is issued in English or Malay, no additional documents are required. If the license is issued in another language, a certified English or Malay translation must be provided.
非东盟国家 An International Driving Permit (IDP) is required. Without an IDP, the rental cannot be processed.
中国： 国际驾照或经认证的中国驾照英文翻译件均可接受。
Please ensure the correct documents are prepared prior to vehicle collection.
4. 里程
Free mileage is limited to 200 km per day. The total free mileage allowance will be calculated based on the rental duration (200 km × number of rental days). Any mileage exceeding the total allowance will incur an additional charge of RM 1 per km.
5. 缓冲时间
A one-hour grace period is allowed for both vehicle collection and return. Any delay beyond one hour will incur an additional charge of RM 50 per hour, capped at the daily rental rate.
6. 清洁费
If the vehicle is returned excessively dirty (e.g., mud, trash, stains, or strong odors), a cleaning fee will apply. The fee depends on the level of cleaning required and starts from RM 15.
7. 取消政策
Free cancellation is available up to 48 hours before the scheduled pick-up time. Payment gateway or transaction fees are non-refundable.Cancellations made within 48 hours of the scheduled pick-up time will incur the full rental charge and no refund will be issued. Any eligible refunds will be processed within 14–21 business days.
8. TRAFFIC SUMMONS & FINES
Any traffic summons, parking fines, toll violations, or penalties incurred during the rental period will be the full responsibility of the renter.The Company reserves the right to charge the renter for any unpaid summons or administrative charges received after the rental period.
9. CROSS-BORDER RESTRICTION
All rental vehicles are strictly prohibited from being driven outside Malaysia. Cross-border travel to Singapore, Thailand, or any other country is not allowed.
10. SMOKING POLICY
Smoking inside the vehicle (including cigarettes, vape, or any tobacco products) is strictly prohibited.If smoking is detected in the vehicle, a cleaning and deodorization fee of RM 500 will be charged.
11. RENTAL VEHICLE PROTECTION POLICY
Standard Protection
Standard protection covers damage to the rental vehicle, subject to a deductible/excess of RM 3,500 – RM 90,000 depending on the vehicle model.
This basic protection does not include Additional Protection Coverage (APC) and does not cover third-party liability.
附加保护范围 (APC)
A. Coverage Included:
Vehicle damage or scratches, battery or tyre replacement, replacement vehicle, towing services, and roadside assistance for vehicle breakdowns (within 300 km roundtrip distance).
This coverage reduces the renter’s liability (excess).
B. Terms & Conditions:
• Coverage is valid only during the rental period and for the authorized driver stated in the rental agreement.
• Claims caused by reckless driving, drunk driving, unauthorized drivers, or traffic law violations may be rejected.
• Maximum claim amount: RM 3,500 per rental period.
• Third-party excess is RM 0 provided a police report is made and the renter cooperates fully with the Company during the claim process.
• Failure to report to police or cooperate with the Company may render the protection void.
• Coverage is valid only during the rental period and for the authorized driver stated in the rental agreement.
• Claims caused by reckless driving, drunk driving, unauthorized drivers, or traffic law violations may be rejected.
• Maximum claim amount: RM 3,500 per rental period.
• Third-party excess is RM 0 provided a police report is made and the renter cooperates fully with the Company during the claim process.
• Failure to report to police or cooperate with the Company may render the protection void.
| 租赁期限 | Protection Fee (Per Day) | 保险金额 |
|---|---|---|
| 1-6天 | RM 60 | Up to RM 3,500 |
| 7-13天 | RM 50 | Up to RM 3,500 |
| 14天及以上 | RM 40 | Up to RM 3,500 |
❌ 除外情况：
• Driving under the influence of alcohol, drugs, or prohibited substances.
• 未经授权的驾驶员，未列入租赁协议中。
• Negligence such as leaving the vehicle unlocked or leaving keys inside.
• Off-road driving or driving in restricted areas.
• Driving under the influence of alcohol, drugs, or prohibited substances.
• 未经授权的驾驶员，未列入租赁协议中。
• Negligence such as leaving the vehicle unlocked or leaving keys inside.
• Off-road driving or driving in restricted areas.
💡 小费及免责声明：
• Under Standard Protection, the renter remains liable for the excess (RM 3,500 – RM 90,000).
• Adding APC significantly reduces the renter’s financial liability in case of damage.
• APC费用不予退还。
⚠️ 笔记： 所有索赔均需根据租赁协议进行检查和批准。
• Under Standard Protection, the renter remains liable for the excess (RM 3,500 – RM 90,000).
• Adding APC significantly reduces the renter’s financial liability in case of damage.
• APC费用不予退还。
⚠️ 笔记： 所有索赔均需根据租赁协议进行检查和批准。