Rental Policies & Requirements

A refundable security deposit is required upon vehicle collection.

For direct bookings made through the R&R Rent A Car website, the refundable security deposit ranges from RM600–RM1,500 for Malaysian renters (with a valid Malaysian IC) and RM1,000–RM2,000 for foreign renters, depending on the vehicle category and verification requirements.

For bookings made through Klook, Trip.com, Zuzuche, travel agencies, affiliates, or any third-party booking platform, the standard security deposit of RM1000 – RM2000 applies regardless of nationality.

Payment methods accepted: Touch 'n Go, PayNow, bank transfer, and card payment. Cash deposits are not accepted.

Malaysia & Singapore
A valid Malaysian or Singaporean driving license is accepted.

ASEAN Countries
Drivers holding a valid driving license issued in Malaysia, Singapore, Brunei, Thailand, Indonesia, Philippines, Vietnam, Cambodia, Laos, or Myanmar may use their national driving license for vehicle rental in Malaysia.

If the driving license is not in English or Malay, a certified English translation may be required.

Non-ASEAN Countries
An International Driving Permit (IDP) is required.

China license holders may use an IDP or a certified English translation.

Driver Eligibility
Any driver holding a valid and legally recognised driving license may be eligible to rent a vehicle, subject to the Company's verification and approval requirements.

The Company reserves the right to approve or decline any rental application based on its internal verification and risk assessment procedures.

The vehicle must be returned with the same fuel level as collected.

If the fuel level is lower upon return, a fuel charge of RM20 – RM35 per missing bar will apply.

Free mileage is limited to 200 km per day.

Total free mileage is calculated based on rental duration.

Any excess mileage will be charged at RM1 per km.

A 1-hour grace period is provided for both pickup and return.

Delays beyond 1 hour will incur a charge of RM50 per hour, capped at the daily rental rate.

Vehicles returned excessively dirty may incur a cleaning fee.

Examples include mud, stains, rubbish, food waste, or strong odours.

Cleaning fees start from RM15.

Free cancellation is available up to 48 hours before pickup.

Payment gateway and transaction fees are non-refundable.

Cancellations made within 48 hours of pickup are non-refundable.

Eligible refunds are normally processed within 14–21 business days.

All traffic summons, parking fines, toll violations, and penalties incurred during the rental period are the renter's responsibility.

An administrative processing fee of RM50 – RM150 may apply for each summons, fine, toll violation, or offence, depending on the nature and complexity of the case.

The company reserves the right to recover any unpaid charges, fines, administrative fees, and related costs received after the rental period.

All rental vehicles are strictly prohibited from leaving Peninsular Malaysia.

Cross-border travel to Singapore, Thailand, or any other country is not permitted.

Travel to Langkawi is also not permitted. Transportation of the vehicle by ferry, vessel, or any form of sea transport is strictly prohibited.

Smoking, vaping, and tobacco use inside the vehicle are strictly prohibited.

A cleaning and deodorisation fee of RM500 will be charged if smoking is detected.

The Company shall not be liable for any passenger claims, personal injury, death, accident, loss, damage, or other liabilities arising during the rental period.

The Renter is solely responsible for obtaining adequate personal accident insurance, travel insurance, platform protection, or any other additional insurance coverage deemed necessary.

Failure to obtain such protection shall result in all associated costs, damages, claims, liabilities, expenses, and losses being borne entirely by the Renter.

In the event of an accident or claim, the Company may provide supporting documents upon request. However, it is the Renter's responsibility to submit and pursue any claim directly with their insurance provider or protection provider.

Covers damage to the rental vehicle subject to an excess ranging from RM3,500 to RM90,000 depending on vehicle model.

Third-party liability and APC benefits are not included.

APC helps reduce the renter's financial liability in case of damage.

Coverage includes:

• Vehicle damage & scratches
• Battery replacement
• Tyre replacement
• Replacement vehicle
• Towing service
• Roadside assistance

Maximum APC coverage: RM3,500 per rental agreement

❌ Driving under the influence

❌ Unauthorized drivers

❌ Leaving keys inside vehicle

❌ Off-road driving

❌ Negligence or misuse