Frequently Asked Questions (FAQ)
Frequently Asked Questions
Everything you need to know before booking with R&R Rent A Car.
🚘 Booking & Pricing
Q: How much is the rental price?
Rental prices depend on the car model, rental duration, travel dates, and availability. Please check our website for the latest pricing.
Q: How do I book a car?
You can book directly through our website by selecting your preferred dates and vehicle.
Q: Can I rent weekly or monthly?
Yes. We offer daily, weekly, and monthly rental packages. For monthly rental rates, please contact us via WhatsApp:
+60182421399
🚗 Car Availability & Selection
Q: Is the car available for my dates?
You can check real-time availability directly on our website.
Q: What car models do you offer?
We provide economy cars, sedans, SUVs, MPVs, luxury vehicles, and vans. Popular models may include Myvi, Axia, Bezza, and more depending on availability.
Q: Will I receive the exact car I booked?
We will do our best to provide the selected model. If unavailable, a similar vehicle in the same category may be provided.
📍 Pickup & Return
Q: Where can I pick up or return the car?
We offer pickup and drop-off services across Johor Bahru and Kuala Lumpur.
Johor Bahru
- Danga Bay HQ
- Johor Bahru City Square
- KOMTAR JBCC
- JB CIQ / Jalan Jim Quee
- Senai International Airport
- LEGOLAND Malaysia
- AEON Bukit Indah
- Paradigm Mall JB
- Puteri Harbour
- Pelabuhan Stulang Laut
Kuala Lumpur
- KLIA Terminal 1
- KLIA Terminal 2
Q: Can I pick up the car in JB and return at KLIA, or vice versa?
Yes. One-way pickup and drop-off between Johor Bahru and KLIA may be available depending on schedule and vehicle availability.
Additional charges will apply.
Please contact us via WhatsApp: +60182421399
Additional charges will apply.
Please contact us via WhatsApp: +60182421399
Q: Can I return the car to a different location?
Yes, subject to availability and arrangement. Additional charges may apply. Please contact us via WhatsApp:
+60182421399
Q: Are there extra charges for late-night pickup or return?
Yes. We provide 24-hour pickup and return services.
Standard Service Hours
Monday – Sunday
8:00 AM – 12:00 AM
For pickup or return between 12:00 AM – 7:59 AM, an after-hours service fee of RM150 will apply.
Standard Service Hours
Monday – Sunday
8:00 AM – 12:00 AM
For pickup or return between 12:00 AM – 7:59 AM, an after-hours service fee of RM150 will apply.
📄 Rental Requirements
Q: What documents are required to rent a car?
Malaysian & Singaporean renters:
- Valid driving license
- IC or Passport
- Valid passport
- National driving license
- Valid passport
- Driving license
- International Driving Permit (IDP)
Q: Can foreigners rent a car?
Yes. Foreign renters are welcome.
ASEAN country licenses are accepted.
For non-ASEAN countries, an International Driving Permit (IDP) is required.
China driving licenses require either:
ASEAN country licenses are accepted.
For non-ASEAN countries, an International Driving Permit (IDP) is required.
China driving licenses require either:
- An International Driving Permit (IDP), or
- A certified English translation
Q: Can P-plate drivers rent a car?
Yes. P-license drivers can rent. We strongly recommend adding a protection package for better coverage and peace of mind.
💳 Deposit & Payment
Q: Is a deposit required?
Yes. A refundable security deposit is required before vehicle collection.
Q: How much is the deposit?
Malaysian Renters
RM600 – RM1500
Foreign Renters
RM1000 – RM2000
RM600 – RM1500
Foreign Renters
RM1000 – RM2000
Q: How long does the refund process take?
Security deposit refunds usually take 45–60 days. Eligible cancellation refunds are processed within 14–21 working days.
🛣 Mileage Policy
Q: What is the mileage limit?
The standard mileage limit is 200 km per day.
Q: What happens if I exceed the mileage limit?
Excess mileage will be charged at RM1/km.
Q: Do you offer unlimited mileage?
RM50/day for RM1000 deposit vehicles
RM80/day for RM1500 deposit vehicles
RM100/day for RM2000 deposit vehicles
RM80/day for RM1500 deposit vehicles
RM100/day for RM2000 deposit vehicles
Q: Is there a grace period for pickup or return?
Yes. A 1-hour grace period is provided for both pickup and return.
Delays beyond 1 hour may incur additional charges of RM50 per hour, capped at the daily rental rate.
Delays beyond 1 hour may incur additional charges of RM50 per hour, capped at the daily rental rate.
⛽ Fuel Policy
Q: What is the fuel policy?
Please return the vehicle with the same fuel level provided during pickup.
Q: What happens if the fuel level is lower?
Missing fuel will be charged between RM20 – RM35 per missing fuel bar.
Q: Will I get a refund for extra fuel?
No. If the vehicle is returned with extra fuel, the balance is non-refundable.
Q: Is smoking allowed inside the vehicle?
No. Smoking, vaping, or use of tobacco products inside the vehicle is strictly prohibited.
A cleaning and deodorization fee of RM500 will apply if smoking is detected.
A cleaning and deodorization fee of RM500 will apply if smoking is detected.
🆘 Support & Assistance
Q: What happens if the car breaks down?
Please contact our team immediately via WhatsApp:
+60182421399
Q: What happens if I return the car late?
Late returns may incur additional charges according to our rental policy. Please contact us via WhatsApp if you expect to be late:
+60182421399
Q: Can I request an early pickup?
Yes. Early pickup requests are subject to vehicle availability and arrangement. Additional charges may apply. Please contact us via WhatsApp:
+60182421399
Q: What happens if I receive a traffic summons or parking fine?
Any traffic summons, parking fines, toll violations, or penalties incurred during the rental period will be the responsibility of the renter.
Q: Will there be cleaning charges?
If the vehicle is returned excessively dirty (such as mud, stains, trash, or strong odors), cleaning charges may apply starting from RM15.