{"id":1714,"date":"2026-03-29T00:16:16","date_gmt":"2026-03-28T16:16:16","guid":{"rendered":"https:\/\/rnrrentacar.com\/?page_id=1714"},"modified":"2026-06-02T23:01:39","modified_gmt":"2026-06-02T15:01:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/rnrrentacar.com\/zh\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1714\" class=\"elementor elementor-1714\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b40dba e-flex e-con-boxed e-con e-parent\" data-id=\"2b40dba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fe3501 elementor-widget elementor-widget-image-box\" data-id=\"1fe3501\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><span style=\"font-size: 24px\">Frequently Asked Questions (FAQ)<\/span><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a04781 e-flex e-con-boxed e-con e-parent\" data-id=\"0a04781\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3a9c94 elementor-widget elementor-widget-text-editor\" data-id=\"a3a9c94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section id=\"faq\" style=\"max-width:900px;margin:auto;padding:40px 20px;font-family:Arial,sans-serif;line-height:1.8;color:#333;\">\n\n<style>\n#faq h2{\n    text-align:center;\n    color:#EDA632;\n    font-size:36px;\n    margin-bottom:10px;\n}\n\n#faq .faq-subtitle{\n    text-align:center;\n    color:#777;\n    margin-bottom:50px;\n    font-size:16px;\n}\n\n#faq .faq-section{\n    margin-bottom:50px;\n}\n\n#faq .faq-title{\n    color:#EDA632;\n    font-size:28px;\n    margin-bottom:25px;\n    font-weight:700;\n}\n\n#faq .faq-card{\n    background:#f8f8f8;\n    border-radius:16px;\n    padding:22px;\n    margin-bottom:18px;\n    transition:0.3s;\n}\n\n#faq .faq-card:hover{\n    transform:translateY(-2px);\n}\n\n#faq .faq-question{\n    font-weight:700;\n    margin-bottom:10px;\n    font-size:18px;\n}\n\n#faq .faq-answer{\n    color:#555;\n    font-size:16px;\n}\n\n#faq ul{\n    padding-left:18px;\n    margin-top:10px;\n}\n\n#faq li{\n    margin-bottom:8px;\n}\n\n#faq a{\n    color:#EDA632;\n    text-decoration:none;\n    font-weight:600;\n}\n\n#faq .location-grid{\n    display:grid;\n    grid-template-columns:repeat(auto-fit,minmax(280px,1fr));\n    gap:20px;\n    margin-top:20px;\n}\n\n#faq .location-box{\n    background:#fff;\n    border:1px solid #eee;\n    border-radius:14px;\n    padding:20px;\n}\n\n#faq .location-box h4{\n    color:#EDA632;\n    margin-top:0;\n    margin-bottom:15px;\n}\n\n#faq .cta-box{\n    background:#EDA632;\n    border-radius:18px;\n    padding:35px 25px;\n    text-align:center;\n    color:#000;\n    margin-top:60px;\n}\n\n#faq .cta-box h3{\n    margin-top:0;\n    font-size:30px;\n}\n\n#faq .cta-button{\n    display:inline-block;\n    background:#000;\n    color:#fff !important;\n    padding:14px 28px;\n    border-radius:10px;\n    margin-top:20px;\n    font-size:16px;\n    font-weight:bold;\n}\n\n@media(max-width:768px){\n\n#faq{\n    padding:30px 16px;\n}\n\n#faq h2{\n    font-size:28px;\n}\n\n#faq .faq-title{\n    font-size:24px;\n}\n\n#faq .faq-card{\n    padding:18px;\n}\n\n#faq .faq-question{\n    font-size:17px;\n}\n\n#faq .faq-answer{\n    font-size:15px;\n}\n\n#faq .cta-box h3{\n    font-size:24px;\n}\n\n}\n<\/style>\n\n<h2>Frequently Asked Questions<\/h2>\n\n<p class=\"faq-subtitle\">\nEverything you need to know before booking with R&amp;R Rent A Car.\n<\/p>\n\n<!-- BOOKING -->\n<div class=\"faq-section\">\n\n<h3 class=\"faq-title\">\ud83d\ude98 Booking &#038; Pricing<\/h3>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: How much is the rental price?\n<\/div>\n\n<div class=\"faq-answer\">\nRental prices depend on the car model, rental duration, travel dates, and availability. Please check <a href=\"https:\/\/rnrrentacar.com\/zh\/\" target=\"_blank\">our website<\/a> for the latest pricing.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: How do I book a car?\n<\/div>\n\n<div class=\"faq-answer\">\nYou can book directly through <a href=\"https:\/\/rnrrentacar.com\/zh\/\" target=\"_blank\">our website<\/a> by selecting your preferred dates and vehicle.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Can I rent weekly or monthly?\n<\/div>\n\n<div class=\"faq-answer\">\nYes. We offer daily, weekly, and monthly rental packages. For monthly rental rates, please contact us via WhatsApp:\n<a href=\"https:\/\/wa.me\/60182421399\" target=\"_blank\" rel=\"noopener\">+60182421399<\/a>\n<\/div>\n<\/div>\n\n<\/div>\n\n<!-- CARS -->\n<div class=\"faq-section\">\n\n<h3 class=\"faq-title\">\ud83d\ude97 Car Availability &#038; Selection<\/h3>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Is the car available for my dates?\n<\/div>\n\n<div class=\"faq-answer\">\nYou can check real-time availability directly on <a href=\"https:\/\/rnrrentacar.com\/zh\/\" target=\"_blank\">our website<\/a>.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What car models do you offer?\n<\/div>\n\n<div class=\"faq-answer\">\nWe provide economy cars, sedans, SUVs, MPVs, luxury vehicles, and vans. Popular models may include Myvi, Axia, Bezza, and more depending on availability.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Will I receive the exact car I booked?\n<\/div>\n\n<div class=\"faq-answer\">\nWe will do our best to provide the selected model. If unavailable, a similar vehicle in the same category may be provided.\n<\/div>\n<\/div>\n\n<\/div>\n\n<!-- PICKUP -->\n<div class=\"faq-section\">\n\n<h3 class=\"faq-title\">\ud83d\udccd Pickup &#038; Return<\/h3>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Where can I pick up or return the car?\n<\/div>\n\n<div class=\"faq-answer\">\n\nWe offer pickup and drop-off services across Johor Bahru and Kuala Lumpur.\n\n<div class=\"location-grid\">\n\n<div class=\"location-box\">\n<h4>Johor Bahru<\/h4>\n\n<ul>\n<li>Danga Bay HQ<\/li>\n<li>Johor Bahru City Square<\/li>\n<li>KOMTAR JBCC<\/li>\n<li>JB CIQ \/ Jalan Jim Quee<\/li>\n<li>Senai International Airport<\/li>\n<li>LEGOLAND Malaysia<\/li>\n<li>AEON Bukit Indah<\/li>\n<li>Paradigm Mall JB<\/li>\n<li>Puteri Harbour<\/li>\n<li>Pelabuhan Stulang Laut<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"location-box\">\n<h4>Kuala Lumpur<\/h4>\n\n<ul>\n<li>KLIA Terminal 1<\/li>\n<li>KLIA Terminal 2<\/li>\n<\/ul>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Can I pick up the car in JB and return at KLIA, or vice versa?\n<\/div>\n\n<div class=\"faq-answer\">\nYes. One-way pickup and drop-off between Johor Bahru and KLIA may be available depending on schedule and vehicle availability.<br><br>\n\nAdditional charges will apply.<br><br>\n\nPlease contact us via WhatsApp:\n<a href=\"https:\/\/wa.me\/60182421399\" target=\"_blank\" rel=\"noopener\">+60182421399<\/a>\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Can I return the car to a different location?\n<\/div>\n\n<div class=\"faq-answer\">\nYes, subject to availability and arrangement. Additional charges may apply. Please contact us via WhatsApp:\n<a href=\"https:\/\/wa.me\/60182421399\" target=\"_blank\" rel=\"noopener\">+60182421399<\/a>\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Are there extra charges for late-night pickup or return?\n<\/div>\n\n<div class=\"faq-answer\">\n\nYes. We provide 24-hour pickup and return services.\n\n<br><br>\n\n<strong>Standard Service Hours<\/strong><br>\nMonday \u2013 Sunday<br>\n8:00 AM \u2013 12:00 AM\n\n<br><br>\n\nFor pickup or return between 12:00 AM \u2013 7:59 AM, an after-hours service fee of RM150 will apply.\n\n<\/div>\n<\/div>\n\n<\/div>\n\n<!-- REQUIREMENTS -->\n<div class=\"faq-section\">\n\n<h3 class=\"faq-title\">\ud83d\udcc4 Rental Requirements<\/h3>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What documents are required to rent a car?\n<\/div>\n\n<div class=\"faq-answer\">\n\nMalaysian &amp; Singaporean renters:\n<ul>\n<li>Valid driving license<\/li>\n<li>IC or Passport<\/li>\n<\/ul>\n\nASEAN country renters:\n<ul>\n<li>Valid passport<\/li>\n<li>National driving license<\/li>\n<\/ul>\n\nNon-ASEAN renters:\n<ul>\n<li>Valid passport<\/li>\n<li>Driving license<\/li>\n<li>International Driving Permit (IDP)<\/li>\n<\/ul>\n\nIf your license is not in English or Malay, a certified English translation may be required.\n\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Can foreigners rent a car?\n<\/div>\n\n<div class=\"faq-answer\">\nYes. Foreign renters are welcome.<br><br>\n\nASEAN country licenses are accepted.<br><br>\n\nFor non-ASEAN countries, an International Driving Permit (IDP) is required.<br><br>\n\nChina driving licenses require either:\n<ul>\n<li>An International Driving Permit (IDP), or<\/li>\n<li>A certified English translation<\/li>\n<\/ul>\n\nPlease ensure all required documents are prepared before vehicle collection.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Can P-plate drivers rent a car?\n<\/div>\n\n<div class=\"faq-answer\">\nYes. P-license drivers can rent. We strongly recommend adding a protection package for better coverage and peace of mind.\n<\/div>\n<\/div>\n\n<\/div>\n\n<!-- PAYMENT -->\n<div class=\"faq-section\">\n\n<h3 class=\"faq-title\">\ud83d\udcb3 Deposit &#038; Payment<\/h3>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Is a deposit required?\n<\/div>\n\n<div class=\"faq-answer\">\nYes. A refundable security deposit is required before vehicle collection.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: How much is the deposit?\n<\/div>\n\n<div class=\"faq-answer\">\n\n<strong>Malaysian Renters<\/strong><br>\nRM600 \u2013 RM1500\n\n<br><br>\n\n<strong>Foreign Renters<\/strong><br>\nRM1000 \u2013 RM2000\n\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: How long does the refund process take?\n<\/div>\n\n<div class=\"faq-answer\">\nSecurity deposit refunds usually take 45\u201360 days. Eligible cancellation refunds are processed within 14\u201321 working days.\n<\/div>\n<\/div>\n\n<\/div>\n\n<!-- MILEAGE -->\n<div class=\"faq-section\">\n\n<h3 class=\"faq-title\">\ud83d\udee3 Mileage Policy<\/h3>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What is the mileage limit?\n<\/div>\n\n<div class=\"faq-answer\">\nThe standard mileage limit is 200 km per day.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What happens if I exceed the mileage limit?\n<\/div>\n\n<div class=\"faq-answer\">\nExcess mileage will be charged at RM1\/km.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Do you offer unlimited mileage?\n<\/div>\n\n<div class=\"faq-answer\">\n\nRM50\/day for RM1000 deposit vehicles<br>\nRM80\/day for RM1500 deposit vehicles<br>\nRM100\/day for RM2000 deposit vehicles\n\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Is there a grace period for pickup or return?\n<\/div>\n\n<div class=\"faq-answer\">\nYes. A 1-hour grace period is provided for both pickup and return.<br><br>\n\nDelays beyond 1 hour may incur additional charges of RM50 per hour, capped at the daily rental rate.\n<\/div>\n<\/div>\n\n<\/div>\n\n<!-- FUEL -->\n<div class=\"faq-section\">\n\n<h3 class=\"faq-title\">\u26fd Fuel Policy<\/h3>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What is the fuel policy?\n<\/div>\n\n<div class=\"faq-answer\">\nPlease return the vehicle with the same fuel level provided during pickup.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What happens if the fuel level is lower?\n<\/div>\n\n<div class=\"faq-answer\">\nMissing fuel will be charged between RM20 \u2013 RM35 per missing fuel bar.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Will I get a refund for extra fuel?\n<\/div>\n\n<div class=\"faq-answer\">\nNo. If the vehicle is returned with extra fuel, the balance is non-refundable.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Is smoking allowed inside the vehicle?\n<\/div>\n\n<div class=\"faq-answer\">\nNo. Smoking, vaping, or use of tobacco products inside the vehicle is strictly prohibited.<br><br>\n\nA cleaning and deodorization fee of RM500 will apply if smoking is detected.\n<\/div>\n<\/div>\n\n<\/div>\n\n<!-- SUPPORT -->\n<div class=\"faq-section\">\n\n<h3 class=\"faq-title\">\ud83c\udd98 Support &#038; Assistance<\/h3>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What happens if the car breaks down?\n<\/div>\n\n<div class=\"faq-answer\">\nPlease contact our team immediately via WhatsApp:\n<a href=\"https:\/\/wa.me\/60182421399\" target=\"_blank\" rel=\"noopener\">+60182421399<\/a>\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What happens if I return the car late?\n<\/div>\n\n<div class=\"faq-answer\">\nLate returns may incur additional charges according to our rental policy. Please contact us via WhatsApp if you expect to be late:\n<a href=\"https:\/\/wa.me\/60182421399\" target=\"_blank\" rel=\"noopener\">+60182421399<\/a>\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Can I request an early pickup?\n<\/div>\n\n<div class=\"faq-answer\">\nYes. Early pickup requests are subject to vehicle availability and arrangement. Additional charges may apply. Please contact us via WhatsApp:\n<a href=\"https:\/\/wa.me\/60182421399\" target=\"_blank\" rel=\"noopener\">+60182421399<\/a>\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: What happens if I receive a traffic summons or parking fine?\n<\/div>\n\n<div class=\"faq-answer\">\nAny traffic summons, parking fines, toll violations, or penalties incurred during the rental period will be the responsibility of the renter.\n<\/div>\n<\/div>\n\n<div class=\"faq-card\">\n<div class=\"faq-question\">\nQ: Will there be cleaning charges?\n<\/div>\n\n<div class=\"faq-answer\">\nIf the vehicle is returned excessively dirty (such as mud, stains, trash, or strong odors), cleaning charges may apply starting from RM15.\n<\/div>\n<\/div>\n\n<\/div>\n\n<!-- CTA -->\n<div class=\"cta-box\">\n\n<h3>Ready to Book?<\/h3>\n\n<p>\nCheck availability and secure your booking today.\n<\/p>\n\n<a href=\"https:\/\/rnrrentacar.com\/zh\/\" target=\"_blank\" class=\"cta-button\">\nBook Now\n<\/a>\n\n<\/div>\n\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) &lt;section id=&#8221;faq&#8221; style=&#8221;max-width:900px;margin:auto;padding:40px 20px;font-family:Arial,sans-serif;line-height:1.8;color:#333;&#8221;&gt; Frequently Asked Questions Everything you need to know before booking with R&amp;R [&hellip;]<\/p>\n","protected":false},"author":260000860,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1714","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgfOIV-rE","_links":{"self":[{"href":"https:\/\/rnrrentacar.com\/zh\/wp-json\/wp\/v2\/pages\/1714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rnrrentacar.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rnrrentacar.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rnrrentacar.com\/zh\/wp-json\/wp\/v2\/users\/260000860"}],"replies":[{"embeddable":true,"href":"https:\/\/rnrrentacar.com\/zh\/wp-json\/wp\/v2\/comments?post=1714"}],"version-history":[{"count":29,"href":"https:\/\/rnrrentacar.com\/zh\/wp-json\/wp\/v2\/pages\/1714\/revisions"}],"predecessor-version":[{"id":2042,"href":"https:\/\/rnrrentacar.com\/zh\/wp-json\/wp\/v2\/pages\/1714\/revisions\/2042"}],"wp:attachment":[{"href":"https:\/\/rnrrentacar.com\/zh\/wp-json\/wp\/v2\/media?parent=1714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}